Landscaping Accident Cuts Fiber Optic Cable, Knocks Out Phone and Internet in Door County

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November 13, 2024 — Residents and businesses in Door County experienced phone and internet outages Tuesday after a landscaping mishap severed a main fiber optic cable, disrupting services for multiple providers. The incident occurred around 1 p.m., affecting customers of Spectrum, U.S. Cellular, and Frontier Communications.

According to Mike Hogan, senior director of communications for Charter Communications (which owns Spectrum), landscaping equipment accidentally damaged the fiber cable while working in a secured area. The outage left Spectrum customers without service until repairs were completed around 8 p.m. on Tuesday.

Katie Frey, senior manager of media and public relations for U.S. Cellular, confirmed that brush-clearing equipment was responsible for the fiber damage, which also caused interruptions for U.S. Cellular’s network. Services were restored for their customers later that evening.

Frontier Communications also experienced service disruptions due to the damaged cable, though as of Wednesday morning, the company had not provided an update on the status of their repairs.

The outage serves as a reminder of the critical role fiber infrastructure plays in supporting communications for rural communities and the need for care when working around these vital lines. For residents in Door County, the event underscores the interconnectedness of services and the potential widespread impact of a single incident.

Journalist

Brian Bateman is an experienced journalist with a passion for uncovering the stories that shape local, state, national, and global narratives. As a lifelong resident of Sheboygan County, growing up in Cascade, Wisconsin, Brian developed an early appreciation for the value of community and the power of storytelling.

Brian’s career spans decades of investigative and impactful journalism, complemented by his expertise in digital media and content creation. As a contributor to SheboyganReports.com, he focuses on delivering concise, accurate, and thought-provoking reports that inform and engage readers. His approach blends journalistic integrity with a commitment to uncovering the truth behind complex issues, from hyperlocal concerns to global events.

Beyond SheboyganReports.com, Brian has applied his talents to numerous successful ventures, including health and technology journalism on Weence.com and industrial reporting for Mac-Tech’s manufacturing audience. His ability to adapt to diverse subjects while maintaining clarity and depth has made him a trusted voice across multiple industries.

Brian’s reporting style reflects his belief that journalism is the cornerstone of an informed society. His work is driven by a dedication to presenting facts with precision and context, ensuring readers are empowered to make meaningful connections between local happenings and their broader implications.

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